no longer a supporter?

Discussion in 'NoFap Technical Support' started by bike-wrench, Dec 24, 2018.

  1. bike-wrench

    bike-wrench Fapstronaut

    I started supporting about a year ago, but I notice I no longer have the green crown icon that says I'm a supporter. I also haven't been billed yer; do I need to do something? Do I need to "re-up", for example?
     
  2. IGY

    IGY Fapstronaut

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    Just want to say "thank you" to you and the others that show your appreciation by making a regular financial contribution.
     
  3. bike-wrench

    bike-wrench Fapstronaut

    Yeah, well, it's a lot cheaper than either real therapy or divorce. It's also cheaper than most premium porn sites. Just sayin'.

    In other news, my bill fr my monthly support came int, but I'm still not showing as a supporter. I might have to nag a mod to see what's up.
     
  4. Beamer

    Beamer NoFap Moderator
    Staff Member

    I noticed the same, i reported it, maybe some software issue, idk...
     
  5. bike-wrench

    bike-wrench Fapstronaut

    Yeah, I also inbox-messaged one of the mods (not you) and I submitted a support ticket, but I haven't heard anything yet. I'll know at the end of January if I'm still being billed for my support - if not, I'll just re-up.
     
  6. Gotham Outlaw

    Gotham Outlaw Fapstronaut

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    Mine just went away today. I checked my email and I just got rebilled this morning. It's probably a technical problem.
     
  7. bike-wrench

    bike-wrench Fapstronaut

    It's a little annoying, though. I inbox-messaged one of the mods, and I sent a support ticket, and haven't received a response to either.
     
  8. themammothrept

    themammothrept Community Manager
    Staff Member

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    Hi everyone. Thank you for alerting us to this problem, we are investigating. We apologize for the inconvenience. In the meantime, I have manually restored all your Premium statuses.
     
    Gotham Outlaw likes this.
  9. Alexander

    Alexander Moderator
    Staff Member Founder

    Yup, totally broken and investigation reveals no reason for it. Jack is working on it now and it looks like something custom will need to be coded.
     
  10. Alexander

    Alexander Moderator
    Staff Member Founder

    Thank you for supporting the site and apologies for any inconvenience. This bug, which we're still not sure the exact cause of, has now been fixed.
     
    Beamer and Gotham Outlaw like this.
  11. bike-wrench

    bike-wrench Fapstronaut

    ...aaaand my flair is back, and the ads have gone away. Thanks!
     
    Beamer likes this.
  12. IGY

    IGY Fapstronaut

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    Thank you to Matthew, Alexander and @Jack Fischer for sorting this out. :)
     
    bike-wrench and Beamer like this.

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